Resumen

Burnout syndrome and stress in workers from a telephone compañy in Mexico Introduction: The consequences of psychosocial work risks are a topic of emerging interest. One of them is the Burnout syndrome, defined as the prolonged response to chronic emotional and interpersonal stressors, generating a loss of idealism and passion for work. Also the Demand-Control-Social Support model (Job Strain) proposed by Karasek seeks to explain work situations in which stressors become chronic. The aim of this study was to analyze the significant relationships between Job Strain and Burnout. Methods: A non-experimental, cross-sectional and explanatory study was performed in a call center with 180 workers. To collect the data, the Maslach Burnout Inventory - GS and the Job Content Questionnaire were used. Multiple regressions were conducted. Results: The significant predictors of emotional exhaustion were job strain and job security (β=.220 p=.004 and β=-1.77 p=.020) which explained the 10.7% of variance. For cynicism, the predictors were social support from the supervisor, job strain and job security (β=-.165 p=.028, β=.198 p=.009 and β=-.157 p=.040) with 14.7% of the variance explained. And for personal accomplishment, only control at work was significant (β=.227 p=.002), explaining only 5.1% of the total variance. Conclusions: Relationships were found between Burnout and the demand-control-social support model, the best predictors were social support from supervisor, control, and job strain and job insecurity. However, the variances explained are small so it is necessary to introduce other variables in future studies.